Q&A

Can you duplicate/copy questionnaires?

  • This is not possible at the moment. It is on the roadmap to look at possibilities.

 

Can I make only a part of the questionnaire available?

  • This is only possible by working with visibility conditions. With this, you first use a kind of "main question" (e.g. does X apply? yes/no) and then based on the answer you show follow-up questions or not.

 

Is it possible to send questionnaires in bulk?

  • This can be done by starting a bulk process, which allows you to select a target group.

 

What about current customers who use questionnaires as screens (for tasks and consultations)?

  • XS Forms is the ability to send public questionnaires. This cannot be used as screens.

 

What about old to new?

  • The old questionnaires cannot be (automatically) converted to the new variant at this time. Of course, it is possible to transfer this (and the associated implementation) manually.

 

Can you get medical fields in data streams?

  • If medical data is enabled in the data streams, you can also extract medical questions and medical form fields from the data streams.

 

Can I offer multiple questionnaires in one go?

  • At the moment it is not possible to send multiple links by e-mail. For this purpose, two tasks can be created, each of which sends a separate email.

 

Can I also analyse a questionnaire anonymously or fill it in/offer it anonymously?

  • The questionnaires are linked to a workflow and therefore to a file. These can therefore always be traced back to a person. However, you can use authorizations to limit who can view the results of a questionnaire. Because the results are available in data streams, you can create anonymous reports by means of your own reports.

 

Can I see to whom and when the questionnaire was sent?

  • Yes, because we use escalations, you can click on the bell on the task. There you can see to whom and when the questionnaire was sent.

 

Can I resend a questionnaire?

  • Yes, you can. After clicking on the bell in the task line, you will see a list. Clicking on the line in the list brings up a "(Re)send message" button. Please note that you can also resend the email if the questionnaire has already been completed. If the recipient then clicks on the link in the e-mail, a message will appear "This link is no longer valid".

 

I also heard something about XS Content, is this the same as XS-Forms?

  • The content propositions (often) use XS-Forms. This means that it is often mandatory to purchase XS-Forms for a piece of content such as CARE or PMO.

 

Are there already standard questionnaires such as a DIX, WAI, 4DKL, etc available?

  • The No-Risk/LKV, SCL-90, 4DKL and RAND36 are available as 'old questionnaires'. These are delivered to you with a script and cannot be adjusted afterwards.
  • In addition, we are looking at a partnership with various parties such as TNO and Blik Op Werk for making other questionnaires available under license. This content therefore also comes with an extra subscription.

 

How can I make the results of the completed questionnaire available?

  • Without additional setup (with authorizations), the questionnaire will be available in the overview card or (if the questionnaire contains medical questions) on the medical card. See also the video in the XSC article.

 

In the video on this page you don't use form fields and the associated mapping, why not?

  • Form fields and associated mappings in the consultation are only necessary if you want to use the results of your questionnaire in documents or screens.

 

Can all question types be mapped to text?

  • That's right, if you use form fields you can actually map everything to (large) text fields. If you only use the data from the questionnaire in a document, this is a great option. Keep in mind that the data must fit in the field. For example, 10 answers in a multi-select are unlikely to fit in a small text field.

 

How do I know that a questionnaire has been completed?

  • The task with the questionnaire is automatically set to Done after the questionnaire is completed.

 

Why is there no link in my questionnaire message (especially an issue when testing a questionnaire)?

  • A usable questionnaire link is added to the email as soon as the start date of the task associated with the questionnaire is active today or in the past.