Dear functional administrator of XS,
We continue to expand the Xpert Suite platform to provide the best user experience and ensure the reliability and security of Xpert Suite. The changes entail several technical aspects, making it important to assess or have assessed in a timely manner what impact this will have and what adjustments need to be made in your own IT environment.
So share this information with your IT team and system administrators as soon as possible!
What will change?
What changes are the IP addresses currently assigned to our services. This concerns the Xpert Suite production environments and therefore affects all customers who use Xpert Suite.
It concerns the following adjustments which will be implemented as of 01-03-2025:
- Login.xpertsuite.app will be migrated from 81.4.69.109 to 81.4.69.75.
- We are going to expand the number of base URLs when using APIs. For example, it will be different for customers on fast track releases than for customers on slow track releases. Use the base URL that you get back when you log in with an API account (link to XSC page about using APIs).
- For outbound interfaces, we will use 81.4.69.67 in addition to the IP address 81.4.69.99. If IP whitelists are used, both IP addresses must be included.
An up-to-date overview of the IP addresses used on the Xpert Suite platform can be found on the Xpert Support Center (link).
Why are we changing IP addresses?
These changes are related to the expansion of our hosting locations, which we informed you about earlier. These changes are essential to comply with the latest technological standards and to ensure a advanced and secure environment for our customers. This upgrade will also allow us to better anticipate future growth and provide new opportunities.
What do you have to do?
In most cases, you don't need to take any action, as these changes are implemented by us on the platform. However, we cannot assess whether something needs to be changed in your IT environment to remain compatible with the new IP addresses used on the Xpert Suite platform.
It must be determined whether your IT environment uses non-DNS references (such as: inlog.xpertsuite.nl) instead of IP addresses (such as: 81.4.69.109). This may occur when setting up a connection with Xpert Suite or if firewall rules are used in your IT environment to whitelist IP addresses.
Make sure your IT team is aware of these changes as soon as possible and makes the necessary adjustments in a timely manner if necessary.
When does this take effect?
From Saturday 01-03-2025 at 6:00 a.m., the new IP addresses will apply and the old ones can no longer be used. We expect minimal impact on your services during this transition period, but we are ready to support you with any questions or issues that may arise.
Questions or concerns?
If you have any questions about these changes or need assistance in preparing your systems, please do not hesitate to contact our Xpert Desk. You can create a ticket for this via the Xpert Support Center.
We aim to make the transition as smooth as possible for you and look forward to continuing to provide you with high-quality services.
Sincerely,
Rob Brekelmans
Manager Customer Operations